The "could not connect" message in iReal Pro is a bit misleading — it doesn't mean your internet is down. 
It means iReal Pro specifically can't reach our licensing server, which is almost always caused by antivirus, firewall, or corporate security software blocking the app (your browser still works, which is why you're able to email us).

The most common culprits are CrowdStrike, Kaspersky, ESET, Bitdefender, Symantec, McAfee, Avast, and similar tools. Could you try the following?

    1    Quick browser test — open https://store.irealpro.com/activate in your web browser. You should see a short {"error":"Method not allowed"} message. That's expected and confirms our server is reachable from your machine.

    2    If the browser test works (it usually does), then a security tool is blocking only iReal Pro. Try temporarily disabling your antivirus and activating again. If that fixes it, add iReal Pro to its allowlist permanently.

    3    On a work / corporate laptop, you'll need to ask your IT department to allow iReal Pro to make outbound connections to store.irealpro.com. They cannot be changed by you.

    4    If you're using a VPN, please disable it and try again.

If none of the above helps, please reply with:

    •    the name of any antivirus / security software installed,

    •    whether this is a personal or work laptop,

    •    your country and Windows version,

    •    the result of the browser test in step 1.

Thank you!