The "could not connect" message does not mean your internet is down. It means iReal Pro cannot reach our licensing server, which is almost always antivirus, firewall, or corporate security software blocking iReal Pro specifically. Your browser still works, which is why you can still email us. The usual culprits are CrowdStrike, Kaspersky, ESET, Bitdefender, Symantec, McAfee, and Avast.
- Test the server in a browser. Open store.irealpro.com/activate. A short Method not allowed message is the expected result, and confirms our server is reachable from your machine.
- If the browser test works, and it usually does, then a security tool is blocking iReal Pro alone. Turn your antivirus off temporarily and activate again. If that fixes it, add iReal Pro to its allow list permanently.
- On a work laptop, ask your IT department to allow iReal Pro to make outbound connections to store.irealpro.com. You cannot change those rules yourself.
- If you use a VPN, turn it off and try again.
If none of that helps, contact us and tell us the name of any antivirus or security software you have, whether the machine is personal or a work laptop, your country and Windows version, and the result of the browser test in step 1.